British Airlines Offers a Look at COVID Driven Changes

British Airlines has produced two videos to show travelers what they can now expect in their Comfort and Calm Lounge Experience. The videos highlight the sanitation procedures, socially distant service, touchless menus, and more. In addition to updated lounge experiences, British Airlines has adjusted its ticketing policies.

For all bookings made on or before March 13, 2020, and departing before September 2020, you can:

  1. Change to a new flight with no change fee
  2. Exchange your ticket for credit worth the full value of the original ticket, credit valid till April 30, 2022

British Airlines has also extended dates for the “Book with Confidence“ policy on new bookings, waiving change fees for all new bookings made between March 3 through August of 2020, to travel up to April of 2021.

Your AAA Travel Agent can help you navigate the terms of these policies, and ensure you are taking advantage of the options that are right for you and your travel plans. To contact a AAA Travel Agent, please call 1-800-222-7448.

Here is a British Airline’s overview of preparing for your flight.

Here is British Airlines’ look at their updated lounge and menu experiences.