What to know before going to Universal Orlando Resort

Universal Orlando Resort continues to work closely with local health officials and their own health and safety experts and reference CDC guidelines with respect to the safety of Team Members and guests during their limited opening of the popular Florida resort. Currently, you can expect the following to be apparent during your visit:

  • Limiting capacity and following social distancing guidelines throughout all attractions, restaurants and shops throughout the destination
  • Increasing our already-aggressive cleaning and disinfection procedures, and frequently cleaning all high touch surfaces
  • All team members will undergo temperature checks and wear face coverings
  • All team members will participate in extensive training on our new procedures

“Things are going to feel a little different, and I encourage everyone to become well-versed in our updated operational guidelines, but know that everyone at Universal Orlando is looking forward to having you back. We’ve got a bit of a service mentality around here — whether we’re serving you food, getting you on a ride, selling you a T-Shirt — serving our guests is what we do and our Team Members are grateful for the opportunity to go the extra mile on your behalf.” Bill Davis, President of Universal Orlando stated in a recent letter to the public.

Universal has produced a quick video highlighting changes and what visitors can expect on an upcoming trip to the resort.


In accordance with CDC guidelines, the resort has released enhanced sanitization procedures and implemented additional measures for distance spacing and screening.

Universal asks that all guests and Team Members continue to comply with the following:

Face covering required
Everyone is required to wear a face-covering during their visit.

An appropriate face covering for a visit to Universal Orlando must fit the following criteria:

  • Must cover your nose and mouth and be secured under your chin
  • Must fit snugly against the sides of your face and be secured with ear loops or secured around your head

Universal recommends that face coverings be at least two-ply (consist of at least two layers). Also, a gaiter is considered an appropriate face covering as long as it covers your nose and mouth.

The following are NOT permitted at Universal Orlando:

  • Face coverings with exhalation valves
  • Face coverings that are not secured with ear loops or secured around your head
  • Face coverings that include mesh material or holes of any kind
  • Face coverings that are unable to be secured under your chin, such as bandannas
  • Costume masks or veils, per our costume guidelines

Temperature check required
Temperature checks will be required upon arrival, and guests with a temperature of 100.4 degrees or greater will not be admitted.

Wash hands often
Wash your hands with soap and water often for at least 20 seconds.

Social distancing
Practice social distancing and keep at least 6 feet (2 meters) between your travel party and others.

Floor markings
When present, please stand on the floor markings until the group in front of you moves forward.

Follow Team Member direction
Please follow directions from our team members and have patience as we work through these new operational procedures.

AAA Travel has been sending members to the park for decades, and our discounted tickets and vacation packages have been a long-standing club favorite. Learn more about AAA and Universal Resorts and contact your AAA Travel Agent to help you plan your next trip to Florida. Call your agent at 1-800-222-7448.